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Prof. Mike Hart :: Research and Publications

A list of  some research outputs produced by Professor Mike Hart.

 Peer-Reviewed Journal Articles

  • Hart, M.L., Esat, F, Rocha, M. & Khatieb, Z. 2007. Introducing Students to Business Intelligence: Acceptance and Perceptions of OLAP Software. Journal of Issues in Informing Science and Information Technology, 4: 105-123.
  • Hart, M.L. 2006. Introduction to the Special Series. Special Series on ACMs Information Technology Model Curriculum, Journal of IT Education, 5: 337-342.
  • Hart, M.L. 2006. Customer Relationship Management: Are Software Applications Aligned with Business Objectives? South African Journal of Business Management 37(2):17-32.
  • Hart, M.L. 2006. Progress of Organisational Data Mining in South Africa. Special joint issue on Advances in end-user data mining techniques of Africaine de la Recherche en Informatique et Mathematiques Appliquees and South African Computer Journal 36, 4-15.
  •  Hart, M.L., Fichtner, B., Fjalestad, E. & Langley, S. 2006. Contact Centre Performance: In Pursuit of First Call Resolution. Management Dynamics 15(4): pages to be advised.
  • Hart, M.L., Pook, L.A., Jenei, G & Jennings, M. 2006. The Importance of Global Business Information: Perceptions of Students in Hungary, Romania, South Africa and the United States. South African Journal of Information Management 8(3): (pages to follow).
  • Seymour, L., Hart, M.L., Haralambous, P., Natha, T. & Weng, C-W. 2005. Inclination of Scholars to Major in Information Systems or Computer Science. South African Computer Journal, 35: 97-106.
  • Hart, M.L. & Webber, R. 2005. The Shareholder-Wealth Effects of Information Technology Infrastructure Investments in South Africa. Investment Analysts Journal, 62:42-53.
  • Hart, M.L., Berkowitz, S., Ryan, J. & Waspe. K. 2004. Key Information Systems Management Issues: A Comparative Study in South Africa.  South African Journal of Business Management, 35(4):49-59.
  • Hart, M.L. & Porter, G. 2004. The Impact of Cognitive and Other Factors on the Perceived Usefulness of OLAP.  Journal of Computer Information Systems, Fall 2004, 45(1):47-56.
  • Hart, M.L.  Informing South African Students about Information Systems, Informing Science: Special Series on the Digital Divide, Vol 5, No 3, 2002, pp145-153.
  • Hart, M.L., Barker-Goldie, E., Davies, K. & Theron, A.  Issues affecting the Adoption of Data Mining in South Africa. South African Computer Journal, No 29, December 2002, pp41-48
  • Money, A.H., Affleck-Graves, J.F., Hart, M.L. & Barr, G.D.I. 1982. The linear regression model: Lp norm estimation and the choice of p. Communications in Statistics - Simulation and Computation 11(1), 89-109
  • Barr, G.D.I., Money, A.H., Affleck-Graves, J.F. & Hart, M.L. 1981. Lp-Norm estimation of the location parameter of a symmetric distribution. South African Statistical Journal 15, 85-96
  • Hart, M.L. & Money, A.H. 1976. On Wilks' multivariate generalisation of the correlation ratio. Biometrika 63, 59-67
  • Hart, M.L. & Money, A.H. 1975. Exact Powers for the linear case of Wilks' likelihood ratio criterion. South African Statistical Journal 9, 11-26

Book Chapter

  • Hart, M.L. 2007. Systems for Supporting Marketing Decisions in the International Handbook on Decision Support Systems, Eds F. Burstein & C.W. Holsapple, Heidelberg: Springer-Verlag, 1227-1249.

Peer-Reviewed Conference Proceedings

  • Hart, M.L., Esat, F, Rocha, M. & Khatieb, Z. 2007. Introducing Students to Business Intelligence: Acceptance and Perceptions of OLAP Software. In Conference Proceedings of Informing Science and IT Education (InSITE 2007) Conference, Ljubljana, Slovenia, 22-25 June, 2007.
  • Hart, M.L. 2006. Using Event Study Methodology to Assess Financial Impact of Media Announcements on Companies. In Proceedings of the 5th European Conference on Research Methods in Business and Management. Edited by D. Remenyi, Trinity College, Dublin, Ireland, 17-18 July 2006, 161-169.
  • Hart, M.L. & Henriques, V. 2006. On The Influence of Facilitating Conditions on DSS Usage. In Proceedings of the 36th Annual Conference of the South African Computer Lecturers Association (SACLA 2006). Edited by J.P. Van Belle and I Brown. University of Cape Town, Cape Town, 26-27 June 2006, 135-146.
  • Hart, M.L. & Moses, A. 2005. Issues affecting knowledge sharing in South African financial services organizations. In Proceedings of the 8th international Conference of the Decision Support Systems Special Interest Group of the Association of Information Systems (AIS), Edited by D Borenstein and D Power. Porto Alegre, Brazil, 12-15 July 2005.
  • Pook, L.A., Hart, M.L. & Szabo, Z. 2004. Organizational responses to globalization in some developing countries: Interviews with CIOs in Hungary, Romania, and South Africa.  In Proceedings of the 17th Bled eCommerce Conference (eGlobal). Edited by Y-H Tan, D Vogel, J Gričar, and G Lenart. Bled, Slovenia, June 21 - 23, 2004.
  • Seymour, L., Hart, M.L., Haralambous, P., Natha, T. & Weng, 2004. Inclination of Scholars to Major in Information Systems or Computer Science. In Proceedings of the SAICSIT Annual Conference, Edited by G Marsden, P Kotze and A Adesina-Ojo. Stellenbosch, South Africa, 4-6 October, 2004:97-106. ACM International Conference Proceedings Series.
  • Hart, M.L., Biscombe, F., Kraus, R., and Naidoo, S. 2003. Data Mining in South African Companies. In Proceedings of the Conference on Information Science and Technology Management (CISTM), Cape Town, Oct 28-29 [CD]
  • Hart M.L., Adams K., Menziwa L. & Peters E. 2002. Perceptions of Information Systems Careers in South Africa,  In Proceedings of the 3rd Annual Conference of the Global Information Technology Management Association, Long Island, New York, 23-25 June 2002.
  • Hart, M.L. Informing South African Students about Information Systems. 2002.  in Proceedings of the Informing Science Conference + IT Education Conference, (ISSN 1535-0703), Cork, Ireland, 19-21 June 2002. 
  • Hart, M.L., Barker-Goldie, E., Davies, K. & Theron, A. 2001. Issues affecting the Adoption of Data Mining in South Africa. In Proceedings of the SAICSIT Annual Conference, Pretoria, 25-28 September: 182-190.
  • Hart, M.L., Mathebula, P., Onyango, A. & Sayed, Q. 2001. Some Human Aspects of Knowledge Management. In Proceedings of the BITWorld 2001 Conference. Edited by S Kamel. American University, Cairo, Egypt, 4-6 June
  • Hart, M.L. 2000. What Information Systems Management Topics Should We Teach?. In Proceedings of the Annual Conference of the South African Computer Lecturers Association (SACLA 2000). University of Cape Town, Cape Town, 28-30 June: 96-104
  • Hart, M.L. 1999. Information technology in the South African retailing industry. In Proceedings of the 6th European Conference on Information Technology Evaluation. Edited by A. Brown and D. Remenyi. Brunel University, Uxbridge, UK, 4-5 November: 335-343.
  • Hart, M.L., Atkins, R., Petkar, A. & Webber, R. 1999. Student perceptions of information systems as a field of work and study. In Proceedings of the 14th Annual Conference of International Academy for Information Management (IAIM 99). Edited by C. Rogers. Georgia Southern University, Charlotte, North Carolina, 10-12 December 1999: 129-141.
  • Berman, S., Erlank, S., Hart, M.L. & Linck, M. 1998. Planning Interfaculty Degrees in Information Technology. In Conference Proceedings of the South African Computer Lecturers Association (SACLA), Stellenbosch University, July 1998
  • Dunley-Owen, M. & Hart, M.L. 1997. The effects of virtual banking on the South African banking industry. In Conference Proceedings of the South African Institute for Computer Scientists and Information Technologists Annual Conference (SAICSIT'97), Edited by L.M. Venter and R.R. Lombard, Vanderbijlpark, 13-14 November: 100-117
  • Eccles, M. & Hart, M.L. 1996. Using technology-aided testing in a foundation Information Systems course. In Electronic Proceedings of the National Conference on Information Technology in Tertiary Education (CITTE), University of Cape Town, 10-12 April.
  • Lubbe, S. & Hart, M.L. 1995. The Impact of Information Technology on the Financial Performance of Organisations in a Developing Country. In Conference Proceedings of the Second European Conference on IT Investment Evaluation, Edited by D. Remenyi. Henley-on-Thames, England, 11-12 July. 
  • Hart, M.L., Gillham, C.F. & McGlynn, S.J. 1994. Use of Information Technology in South African Retailing. In Conference Proceedings of Sixth Conference of the Southern Africa Institute for Management Scientists, Cape Town, September.
  • Hart, M.L. & Smith, D.C. 1993. Are Information Systems Graduates Taught What Industry Needs? In Conference Proceedings of Southern Africa Computer Lecturers Association (SACLA), Rustenburg, Transvaal, 1-2 July.

Conferences

  • Hart, M.L., Esat, F, Rocha, M. & Khatieb, Z. 2007. Introducing Students to Business Intelligence: Acceptance and Perceptions of OLAP Software. Informing Science and IT Education (InSITE 2007) Conference, Ljubljana, Slovenia, 22-25 June, 2007 (paper delivered by M. Hart).
  • Hart, M.L. 2006. Using Event Study Methodology to Assess Financial Impact of Media Announcements on Companies, 5th European Conference on Research Methodology for Business and Management Studies, Trinity College, Dublin, Ireland, 17-18 July 2006 (paper delivered by M Hart).
  • Hart, M.L. & Henriques, V. 2006. On The Influence of Facilitating Conditions on DSS Usage, 36th Annual Conference of the South African Computer Lecturers Association (SACLA 2006), Cape Town, 26-27 June 2006 (paper delivered by M Hart).
  • Hart, M.L. & Moses, A. 2005. Issues affecting knowledge sharing in South African financial services organizations. 8th international Conference of the Decision Support Systems Special Interest Group of the Association of Information Systems (AIS), Porto Alegre, Brazil, 12-15 July 2005 (paper delivered by M Hart).
  • Seymour, L., Hart, M.L., Haralambous, P., Natha, T. & Weng, 2004. Inclination of Scholars to Major in Information Systems or Computer Science. SAICSIT Annual Conference, Stellenbosch, South Africa, 4-6 October, 2004 (paper delivered by M Hart).
  • Hart, M., Biscombe, F., Kraus, R., and Naidoo, S. (2003). Data Mining in South African Companies. Proceedings of the Conference on Information Science and Technology Management (CISTM), Cape Town, Oct 28-29 [CD]. (paper delivered by M Hart)

  • Hart, M., Louw, A. 2003. An African Cultural Approach to the Knowledge Organisation. Presentation delivered to the National Colloquium on Knowledge Dynamics, Stellenbosch, 28-29 July 2003. (paper delivered by M Hart)

  • Hart ML, Adams K, Menziwa L & Peters E, Perceptions of Information Systems Careers in South Africa, 3rd Annual Conference of the Global Information Technology Management Association, Long Island, New York, 23-25 June 2002. (paper delivered by M Hart)
  • Hart, ML, Informing South African Students about Information Systems,  Informing Science + IT Education Conference, Cork, Ireland, 19-21 June 2002. (paper delivered by M Hart)
  • Hart ML, Barker-Goldie E, Davies K & Theron A, Issues affecting the Adoption of Data Mining in South Africa, Annual Conference of the South African Institute for Computer Scientists and Information Technologists (SAICSIT), Pretoria, 25-28 September 2001 (paper delivered by M Hart).
  • Hart ML, Mathebula P, Onyango A & Sayed Q, Some Human Aspects of Knowledge Management, BITWorld 2001 Conference, American University, Cairo, Egypt, 4-6 June 2001 (paper delivered by M Hart).
  • Hart ML, What Information Systems Management Topics Should We Teach?, Annual Conference of the South African Computer Lecturers Association (SACLA 2000), Strand, Cape Town, 28-30 June 2000 (paper delivered by M Hart).
  • Hart ML Information technology in the South African retailing industry, 6th European Conference on Information Technology Evaluation, Brunel University, Uxbridge, UK, 4-5 November 1999 (paper delivered by M Hart).
  • Hart ML, Atkins R, Petkar A & Webber R Student perceptions of information systems as a field of work and study, 14th Annual Conference of International Academy for Information Management (IAIM 99), Charlotte, North Carolina, 10-12 December 1999 (paper delivered by M Hart).
  • Berman S, Erlank S, Hart ML & Linck M Planning Interfaculty Degrees in Information Technology, Conference of the South African Computer Lecturers Association (SACLA), Stellenbosch University, July 1998 (paper delivered by M Hart and S Berman).
  • Dunley-Owen M & Hart ML The effects of virtual banking on the South African banking industry, South African Institute for Computer Scientists and Information Technologists (SAICSIT'97), Vanderbijlpark, November 1997 (paper delivered by M Hart).
  • Hart ML & Vavatzinidis K "Information Systems Outsourcing and Organisational Structure", South African Institute for Computer Scientists and Information Technologists (SAICSIT'96), University of Natal, September 1996 (paper delivered by M Hart).
  • Eccles M & Hart ML "Using technology-aided testing (TAT) in a foundation Information Systems course", National Conference on Information Technology in Tertiary Education (CITTE), University of Cape Town, 10-12 April 1996 (paper delivered by M Hart).
  • Lubbe S & Hart ML "The Impact of Information Technology on the Financial Performance of Organisations in a Developing Country", The Second European Conference on IT Investment Evaluation, Henley-on-Thames, England, 11-12 July 1995 (paper delivered by S Lubbe).
  • Hart ML "Making Intelligent Use of the Information in your Billing Systems", Billing Systems Conference, Johannesburg, 19-20 April 1995 (paper delivered by M Hart).
  • Hart ML "Computer Downsizing Revisited", Cognos User Group, Cape Town, 22 November 1994 (paper delivered by M Hart).
  • Hart ML, Gillham CF & McGlynn SJ "Use of Information Technology in South African Retailing" Sixth Conference of the Southern Africa Institute for Management Scientists, 5-6 September 1994 (paper delivered by M Hart).
  • Hart ML & Smith DC Are Information Systems Graduates Taught What Industry Needs? Conference of the Southern Africa Computer Lecturers Association (SACLA), Rustenburg, Transvaal, 1-2 July 1993 (paper delivered by M Hart).
  • Various local and international Statistics and Operation Research Conferences.

Unpublished Research Reports

  • Hart, M.L., Chiang, Y.-H.A. & Tupochere, M. Agent Performance and Customer Service in Call Centres: Can a Balance be Achieved? Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L., Esat, F, Rocha, M. & Khatieb, Z. 2006. A Study of Students Perceptions and Acceptance of OLAP Products. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L. & Fowler, R. 2006. The Success of Business Intelligence Systems in South African Organisations. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L., Kundhlande, M & Spicer, D. 2006. Factors Influencing the Adoption of Business Intelligence by Small Businesses. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L & Naidoo, J. 2006. The Challenges of Implementing Change in Business Intelligence: A Retail Case Study. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L., Buck, M., Gibson, C & Heydenrych, S. 2005. The Attractiveness of South Africa as a Location to Outsource Contact Centres. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L. & Jaques, A. 2005. OLAP Technology in South Africa: Applying the Unified Theory of Acceptance and Use of Technology (UTAUT). Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L. & Grusd, N. 2005. An Evaluation of Personalisation Technologies and Recommender Systems to Improve E-Commerce Success. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L., Fichtner, B., Fjalestad, E. & Langley, S. 2004. The Pursuit of First Call Resolution in South African Contact Centres. Research Report, Department of Information Systems, University of Cape Town.
  • Hart, M.L. & Gertz, C. 2004. Investigating the relationships between flow and other constructs that define an Internet users experience while browsing a website. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L. & Henriques, V. 2004. Evaluating the influence of facilitating conditions on DSS usage: An extension of the technology acceptance model. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L., Kapdi, S., Nana, Z. & Sulaiman, N. 2004. Customer Relationship Management: The Customer View. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L. & Moses, A. 2004.  Exploring the link between organisational culture and the level of knowledge sharing amongst IS staff in South African financial services companies. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L., Adams, J., Coomer, B., Huisamen, J. & Nienhaus, W. 2003.  Key Business Objectives Behind South African Companies Investment in CRM Applications. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M., Allison, H. 2002. ERP adoption by medium-sized organisations in the Western Cape. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M., Armstrong, T., Chamberlain, J., Moore, B. 2002. Key Information Systems Management Issues for CEOs and other Executives in SA. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M., Biscombe, F., Kraus, R., Naidoo, S.  2002. An Evaluation of SA Companies Currently Adopting Data Mining. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M., Heyns, M. 2002. Management Support Systems: The possibilities of developing such a system using the Principles and parameters underpinning the Risk-based Capital solvency calculation method within the SA Health-care context. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M., Lam, YC., Turck, G., Volpe, R. 2002. CRM  -  Does it have a place in South African retail SMEs? Research report, Department of Information Systems, University of Cape Town.
  • Hart, M., Lee Pan, E., Ross, S., Wates, C. 2002. CRM in Large South African Enterprises. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M., Louw, A. 2002. Ubuntu: An African Cultural Approach to the Knowledge Organisation. 2002. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M., Paulsen, N. 2002. The Maturity of Cobit process in ERP Environments in SA. Research report, Department of Information Systems, University of Cape Town.
  • Hart, M.L. & Porter, G. 2003. The Impact of Cognitive Instrumental Processes on the Perceived Usefulness of OLAP in the Western Cape. Research report, Department of Information Systems, University of Cape Town.
  • Berkowitz, S., Hart, M.L., Ryan, J. & Waspe. K., 2001. Key Information Systems Management Issues in South Africa. Research Report, Department of Information Systems, University of Cape Town.
  • Hart, M.L., Maphumulo, M., Nkomo, N., & Ramokoka, T. 2001. Perceptions of Information Systems as a Field of Study by High School and First Year Undergraduate Students. Research Report, Department of Information Systems, University of Cape Town.
  • Adams, K., Hart, M.L., Menziwa, L. & Peters, E. 2001. Student Perceptions of Information Systems Careers. Research Report, Department of Information Systems, University of Cape Town.
  • Dawood, I., Greenstein, R., Hart, M.L. & Natha, M. 2000. On-line Trading in the Retail Sector. Research Report, Department of Information Systems, University of Cape Town, pp1-69
  • Hart, M.L., Mathebula, P., Onyango, A. & Sayed, Q. 2000. The Human Aspect of Knowledge Management. Research Report, Department of Information Systems, University of Cape Town, pp1-75
  • Hart, M., Barker-Goldie, E., Davies, K. & Theron, A. 1999. Developing a framework of issues pertaining to the adoption of data mining tools in the Western Cape. Research report, University of Cape Town.
  • Hart, M., Hall, J., Hartley, R. & Mkhasibe, J. 1999. Key issues in managing Information Systems in South Africa in 1999. Research report, University of Cape Town.
  • Atkins, R., Hart, M.L., Petkar, A. & Webber, R. 1998. Student Perceptions of Information Systems as a Field of Work and Study. Research report, University of Cape Town.
  • Galant, M., Hart, M.L., Homann, A. & Sao, N. 1998. The Use of Information Technology in South African Retailing Industry. Research report, University of Cape Town.
  • Jacobs, M., Jooste, G.D., Hart, M.L. & Saulez, J. 1997. Are South African Companies Mining their Data Warehouses? Research report, University of Cape Town.
  • Hart, M.L., McGovern, C. & Van der Westhuizen, B.N. 1996. Business Modelling. Research report, University of Cape Town.
  • Freercks, K., Hart, M.L. & Murray, B.1996. The Use of Information Technology in the South African Retailing Industry. Research report, University of Cape Town.
  • Dunley-Owen, M. & Hart, M.L. 1996. The Effects of Virtual Banking on the South African Banking Industry. Research report, University of Cape Town.
 

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